The ITIL is a library of documents. It’s an information technology infrastructure "framework" that presents best practices and guidance to help and to facilitate the delivery of high quality IT services. What ITIL does is it outlines an extensive set of management processes and procedures to help support business to achieve high financial quality as well as high value in their IT operations. The name ITIL is registered trade mark of UK’s office of government commerce or OGC.
ITIL provides following three certifications:
1. The Entry level "Foundations" certificate
2. The Mid level "Practitioner" certificate
3. And The Upper level "Manager" certificate
Foundations certificate is recommended to:
- IT Service Management
- Information & Communication Technology (ICT) Management.
- Technical Support
- Application Development & Maintenance
- Business Development & Analysis
- Business & IT Stakeholders
ITIL gives us documented and process based approach to help our organization deliver well managed IT services in this growing complex environment.
ITIL Certification Management Board (ICMB) is a a non-proprietary professional qualification committee and also the guardian of integrity of the qualification scheme for all three levels of ITIL certification. They promote universal adoption and development. Reporting to the ICMB out there in field is the QLP. It is the "Qualification Liaison Panel". They investigate the issues that details the granular information on the ITIL examination. They look after question types, scopes, depth and developing case studies when it is appropriate. You can take your exam only from a qualified and accredited examination institute or EI. And the ICMB make sure that the EI meets all the qualification, status and provisions to provide the exams in secure fashion.
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